Commercial - Growing business
Our commercial work has grown out of our success in fundraising – and the realisation that our core values of commitment, pride, sustainability and integrity can also add real value to commercial clients. The high quality of our dedicated teams of operators means we are adept at campaigns that require a sensitive and intelligent conversation with the consumer, or the communication of quite complex information.
We deliver an outstanding professional service, maximise objectives and exceed expectations. We are very flexible in our approach and work very closely with a client to deliver their requirements. We deliver what we say we will do.
We are committed to continuous improvement and we undertake critical analysis of the performance of each campaign in order to ensure that we achieve ever-higher rates of returns and operational efficiency for our clients.
Click here for a detailed list of commercial services
Outbound Telemarketing
- Lead generation
- Customer upgrades
- Lapsed customer reactivation programmes
- Welcome/thank you calls
- Exhibition follow up
Inbound Call Handling
- DRTV, radio, direct marketing, press, web/email inquiries
- Customer Service
- Information line
- Brochure requests
Response Handling
- Receive open batch
- Data entry
- Freepost/PO Box Set Up
- Whitemail
- Pick/pack printed matter
- Personalised response pieces
Print Management
- Full in-house design
- Full management of all your print requirements, letterheads, leaflets, brochures and direct mail packs
Direct Mail
- List broking service
- Specialist knowledge and skills from data processing to mail sortation
- Laser personalisation
- Specialist hand enclosing
